Orders & Billing
Clear information about shipping, returns, billing, and subscriptions—so you always know what to expect.
Order Processing & Shipping
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Once your order ships, you will receive a confirmation email with tracking information.
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Times
Shipping options and estimated delivery times are shown during checkout and may vary based on location and product availability.
Estimated delivery times begin once the order has shipped, not when it is placed.
Please note:
- Delivery times are estimates and not guaranteed
- Delays may occur due to carrier issues, weather, or customs processing
Shipping Coverage
We currently ship to supported regions listed during checkout. If your location is unavailable, please contact our support team for assistance.
Order Tracking
Once your order ships, you can track its progress using the tracking link provided in your confirmation email. You can also view order status through your Oasis account if you created one during checkout.
Returns & Refunds
Return Eligibility
We want you to be confident in your purchase. Eligible products may be returned within [X] days of delivery, provided they:
Orders placed on weekends or holidays will be processed on the next business day.
- Are unused and in original condition
- Include all original packaging and accessories
Certain items may be non-returnable due to hygiene, safety, or customization reasons. These exceptions will be noted at the time of purchase.
Shipping Coverage
We currently ship to supported regions listed during checkout. If your location is unavailable, please contact our support team for assistance.
How to Start a Return
To initiate a return:
Orders placed on weekends or holidays will be processed on the next business day.
- Contact our support team
- Provide your order number and reason for return
- Follow the instructions provided by our team
Returns sent without authorization may not be accepted.
Refund Processing
Approved refunds are issued to the original payment method once the returned item is received and inspected.
Please allow 5–10 business days for refunds to appear, depending on your payment provider.
Shipping fees are non-refundable unless otherwise required by law.
Billing & Payments
Accepted Payment Methods
We accept major payment methods available during checkout, including credit/debit cards and other supported digital payment options.
All transactions are processed securely using encrypted payment systems.
Taxes & Fees
Applicable taxes, duties, or fees are calculated at checkout based on your location and order details.
Subscriptions & Delta Plan Billing
Subscription Billing
Certain services, including the Delta Plan, are billed on a recurring basis according to the plan you select.
By subscribing, you authorize Oasis Water Technologies to automatically charge your payment method at the beginning of each billing cycle unless canceled prior to renewal.
Taxes & Fees
Applicable taxes, duties, or fees are calculated at checkout based on your location and order details.
Managing or Canceling Your Subscription
You can manage or cancel your subscription at any time by:
- Logging into your Oasis account, or
- Contacting customer support for assistance
Changes must be made before the next billing date to avoid charges for the upcoming cycle.
Order Issues & Support
If you experience any issues with your order, billing, or delivery, our support team is here to help.
Contact Support
Email: support@oasiswater.com
Live Chat: Available during support hours
Help Center & FAQ: Find quick answers anytime
Need Help?
If you have questions about shipping, returns, billing, or subscriptions, please don’t hesitate to reach out. Our goal is to make your experience with Oasis Water Technologies simple, transparent, and reliable.
Join The Movement!
Stay up to date with the latest Oasis Water Technologies developments
